When you make a reservation at Made 21, we require a reservation fee to secure your spot. This fee is not an extra charge—it will be deducted from your final bill on the day of your reservation, ensuring that your commitment turns into a delightful dining experience.

Please note the following terms associated with our reservation fee:

  • Cancellation Policy: You may cancel your reservation without any charge if you do so at least 24 hours before your scheduled time. This allows us to offer your table to other guests and manage our seating arrangements effectively.
  • Refund Conditions: If you cancel within the stipulated 24-hour period, your reservation fee will be fully refunded. We understand that plans can change, and we’re happy to accommodate these changes within the given timeframe.
  • Non-Refundable Clause: If you do not cancel your reservation at least 24 hours in advance, the reservation fee becomes non-refundable. This policy is in place because last-minute cancellations prevent us from offering the table to other diners, and the fee compensates for potential lost revenue.

By confirming your reservation with Made 21, you agree to these terms, ensuring a smooth and enjoyable experience for all our patrons. We look forward to welcoming you and providing an exceptional dining experience.

The reservation fee serves several important purposes for both the restaurant and the customer:

  1. Guarantees Reservation: It secures your table for the specified date and time, ensuring that you have a spot at Made 21 even during busy hours or days.

  2. Improves Commitment: By paying a reservation fee, guests are more likely to honor their booking, which helps the restaurant manage their seating and staff scheduling more effectively.

  3. Reduces No-Shows: No-shows can be costly for a restaurant. The fee acts as a deterrent against last-minute cancellations and no-shows, allowing the restaurant to maintain a reliable flow of patrons.

  4. Allocates Resources Efficiently: When a reservation is made with a fee, the restaurant can plan ahead for food inventory, staffing, and other operational needs, leading to a better dining experience for everyone.

  5. Affirms Customer Intent: It ensures that the reservation is made by someone who intends to dine, which is especially important for a popular restaurant like Made 21, where demand for tables can be high.

  6. Contributes to Final Bill: The fee is not an extra cost but a prepayment towards the final bill, making it part of the overall dining expense.

  7. Allows for Planning: Knowing the number of confirmed reservations helps the restaurant plan the layout and service for the evening, ensuring each guest receives the best possible attention and experience.

The fee is a common practice in the hospitality industry, particularly for high-demand locations, and it benefits both the restaurant in planning and the customer in securing a desired dining time.

Made 21